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Please see note about GDPR below

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To be compliant with GDPR legislation, we ask that you tick the ‘I agree’ box in the contact form. We only store your email address and name for the purposes of corresponding to your enquiry; we will not pass on your information to 3rd parties or use details from this contact page to project marketing at you. 

If you would like to read the full customer privacy policy, please follow this link – privacy policy.


We will require you to provide us with a written letter of authority allowing Credencis to contact your existing pension provider on your behalf. At this point we will request the pension company to provide their projected benefits from your plan should you wait until retirement age and what you could be entitled to withdraw should you release a tax-free cash sum from your pension now.

Having received the information, one of our qualified advisers will contact you to discuss your options.

IMPORTANT NOTICE – if you release a tax-free cash sum from your pension plan, the accumulated benefits at your planned retirement age will be less than if the fund was kept intact. You must always consider your options and seek professional advice before making a decision.

Registering A Complaint

“If you wish to register a complaint, please write to or telephone us using either our main office number: 03456 385 047 or the office address – GF3 – Castledine House, 7 Heanor Road, Ilkeston, Derby DE7 8DY. 

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4 567.”

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